Delivery Details
Any changes to our normal dispatch dates will be shown on the Announcements page.
Orders will be dispatched upon receipt of cleared payments: If you pay by postal cheque, or PayPal E-cheque, orders will be sent upon clearance of funds which can take 5-7 working days for a postal cheque or 7-10 working days for a PayPal E-cheque. The quickest way to pay is by credit or debit card using PayPal - not via PayPal E-cheques!
Orders for small, lightweight items under 2kg: Your order will be normally posted to you, via Royal Mail, within 1-4 working days of receipt, usually by 10am on Tuesday and Friday mornings (for orders received up to 9.30pm on the previous evening). Delivery is normally within 2-4 working days but once orders have been posted we have no control over delivery schedules and while many items will be delivered the following day, others may take 4-10 days to arrive in the hands of Royal Mail, and longer for overseas addresses.
If you are out at delivery time, Royal Mail should leave a card asking you to rearrange delivery or collect from your local delivery office. Re-delivery can also be arranged online at: http://www.royalmail.com/portal/rm/jump2?catId=400040&mediaId=37000673
Orders for large, heavy, bulky items over 2kg: Most orders over 2kg will normally be dispatched by courier and delivery is normally within 3 working days but please allow up to five working days for delivery. A signature will be required upon delivery. Please examine your order carefully to ensure it is complete and in good condition before signing as 'Received in Good Condition' because claims for damage or any missing items cannot be made later. If you are likely to be away from home at delivery time then orders for bulky items can be delivered to your work address, left with a neighbour or collected from the courier's depot. Couriers will charge for subsequent re-deliveries.
URGENT DELIVERIES: If you require urgent delivery of an order of any size/value then we can send items up to 10kg via courier to the UK mainland, excluding some Scottish postcodes (AB31-38, AB40-56, HS, IV, KA, KW, PA and ZE), Isle of Man, Channel Islands and Northern Ireland, for an additional £10. Please telephone 07769 630079 or email in advance to confirm we have the item/s in stock and that a courier can be booked to deliver to your area. Once confirmed, simply click the button below to select urgent delivery service. Your delivery can be tracked online and will need to be signed for:
Click to purchase Urgent Courier Delivery Service
- When placing your order, please ensure you give us your correct delivery address! If you have recently moved house then please update your address details on your PayPal account - we can not be held liable for any lost packages if you supply an incorrect or old delivery address!. If you discover you have accidentally provided an incorrect delivery address, eg for your previous address if you have recently moved, please contact us immediately so that we can manually amend it if your order hasn't already been dispatched.
- A copy of our proof of posting is available on request.
- Orders for the Rabbit Owner's CD will be sent on the same day whenever possible.
-
Orders paid for by postal cheque will be sent upon clearance of funds. If you prefer to use mail order and pay by cheque an order form can be downloaded here. Please remember to add the postal charges then make your cheque payable to Vaga Valley and send to: Vaga Valley Marketing, 50 Vaga Crescent, Ross-on-Wye, Herefordshire, HR9 7RQ.
-
If there is likely to be any delay then we would notify you of this as soon as possible and offer the option of cancellation with full refund or agree a revised time for delivery.
-
In the event that your order for delivery by Royal Mail fails to arrive within 15 working days after the expected delivery date, please check with your local Royal Mail delivery office to see if it is awaiting collection before contacting us. Lost packages can claimed for online at: http://www.royalmail.com/portal/rm/customerservices;jsessionid=2HJFZH0ACSSIMFB2IGVUQEQUHRA0UQ2K?catId=400144&pageId=cs_filter&csd=late&gear=authentication and we can make claims for lost items on your behalf. You will be required to sign a Declaration of Loss in order for claims to be processed and a refund made. A claim for loss can only be made if you have given us your correct delivery address.
-
Any damage in transit must be reported immediately. If an order delivered via Royal Mail should arrived damaged then it is often quicker for the recipient who holds the damaged goods to make the claim rather than us: http://www.royalmail.com/portal/rm/customerservices?catId=400144&pageId=cs_claimform&csd=damage . We are equally happy to pursue a claim for you but this might take longer as Royal Mail will be liaising with two parties instead of just the claimant. For orders sent via courier, please examine your order and contents carefully to ensure it is complete and in good condition before signing as 'Received in Good Condition' because claims for damage or any missing items cannot be made later.
UK Delivery Charges:
- Order value up to £99.99 - £4.95
- Order value over £100 - FREE!
Please also read our Terms and Conditions.
Overseas Orders for delivery outside the UK:
If you wish to place an order for overseas delivery, please refer to our Overseas Delivery page for additional information.
Some items are immediately available for overseas orders - just click on the appropriate overseas ordering 'buy now' button.
A guide to overseas airmail postal charges can be obtained by clicking here.
